This policy explains how we use that information and your rights under applicable UK data protection law.
Contact details
Ultralink IT Solutions Limited
104, 10 Osram Road, East Lane Business Park, Wembley, HA9 7NG
Email: [email protected]
1. Information We Collect
When you contact us, book a consultation or use our services, we collect relevant information, including:
- Your name, email address, telephone number and organisation.
- Enquiry details, project requirements and correspondence.
- Information needed to manage contracts, services and billing.
- Website technical information, such as IP addresses, browser details and security logs.
- Communication preferences and consent records.
Information comes from you, your use of our website and, where relevant, your organisation or a business referral. Where information comes from another source, we provide the required details about that source and its use.
2. How We Use Your Information
We use personal information to:
- Respond to enquiries and manage business relationships: based on our legitimate interests in handling requests and providing services to organisations.
- Perform a contract with you personally: based on contractual necessity, including steps you request before entering a contract.
- Meet tax, accounting and other legal requirements: based on legal obligations.
- Maintain website and system security: based on our legitimate interests in protecting our systems and users.
- Send relevant marketing: based on legitimate interests where permitted, or consent where required.
- Use website technologies requiring consent: based on your consent.
We consider your rights when relying on legitimate interests.
Without necessary contact or service information, we may be unable to respond to your enquiry or provide a requested service.
5. Retention and Security
We keep information only for as long as needed for its purpose.
We determine retention by considering whether an enquiry or business relationship remains active, applicable legal record-keeping requirements and the time needed to address disputes. We retain limited opt-out records to respect marketing preferences.
Information is deleted or anonymised when no longer required. We use appropriate technical and organisational measures to protect personal information.
6. Information Processed for Clients
When we process personal information on a client’s behalf, we follow the applicable agreement and documented instructions.
The client’s privacy notice explains its use of that information. Requests concerning client-controlled information should be directed to that organisation.
7. Your Rights and Complaints
Subject to applicable legal conditions, you can request access, correction, deletion, restriction or portability of your information, or object to its use.
Email [email protected] to exercise your rights. We normally respond within one month, subject to applicable verification, clarification and extension rules.
You can also make a privacy complaint using our email or postal address. We acknowledge complaints within 30 days, investigate without undue delay, keep you informed and explain the outcome.
You have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
8. Changes to This Policy
We update this policy when our practices or legal requirements change. The latest revision date appears above.